Our Audit Services
What type of audit do I need?
As your hotel evolves, so do its audit requirements. We invite you browse our detailed audit descriptions below and to speak with us about the approach best suited to your property, helping you make the most of each stage of your development.
Pre-Opening Audit
Opening a hotel is when standards are set and habits take hold.
A Pre-Opening Audit gives you the advantage of seeing your operation clearly before guests do, identifying gaps in the guest journey, workflows, and handovers while they’re still easy and inexpensive to address.
Instead of learning through complaints or operational stress, you open with confidence and control, setting the business up for long-term success.
A Pre-Opening Audit is for businesses who have not yet opened, and who want to:
- open smoothly without operational surprises or early reputational damage
- avoid costly fixes later on by getting systems and workflows right the first time
- set clear expectations for teams through thorough training, reducing pressure on management
- define their brand clearly from the start
- benchmark their costs and ensure that price points are competitive compared with other establishments offering similar services
What does a Pre-Opening Audit involve?
Before
- You get in touch by email so we can discuss your proposed operation and how this audit will best support you
- We prepare a clear, tailored proposal setting out the audit activities, timings, and costs
- You confirm you’re happy to proceed and return the signed contract
- You arrange payment of the non-refundable deposit
- You arrange and pay for accommodation and subsistence for up to two auditors
- You share any relevant documents or information
During
- Up to two auditors visit for the agreed time and look at the proposed operational strategy
- We gather notes, photographs, and videos, speak with you and any staff, and review any documentation not already provided.
After
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You arrange full payment on the final day of the audit
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We provide verbal feedback on the final day, highlighting key observations and immediate priorities
- We deliver a comprehensive written report within two weeks, with detailed recommendations to ensure a smooth opening.
- You will have two months of access to our team for follow-up questions by email or telephone relating to the Pre-Opening Audit outcomes.
Soft Opening Audit & Opening Audit
Many hospitality businesses fail within their first two years. While properties often open with new facilities and well-trained staff, standards can quickly slip as maintenance demands grow and staff turnover increases, placing ongoing pressure on training and service consistency.
Soft Opening Audit
A practical review of hotel operations conducted during a limited guest opening, identifying issues early so they can be addressed before full-scale trading begins.
Opening Audit
A post-opening review which ensures standards remain consistent as the operation gains pace. It highlights emerging risks and confirms that systems established at opening are efficient and effective.
An Opening Audit is for recently-opened businesses (0-2 years) who want to:
- confirm that workflows are realistic and efficient, with all processes working effectively together when the establishment is at full capacity
- ensure time, staffing, and resources are being used effectively, delivering value for money across the operation
- embed consistent service standards as teams grow and change
- ensure staff are appropriately trained and certified to deliver services safely and confidently
- identify operational, compliance, and safety risks early, before they become costly or disruptive
- make confident, evidence-informed business decisions during a critical growth phase
What does an Opening Audit involve?
Before
- You get in touch by email so we can discuss your operation and how this audit will best support you
- We prepare a clear, tailored proposal setting out the audit activities, timings, and costs
- You confirm you’re happy to proceed and return the signed contract
- You arrange payment of the non-refundable deposit
- You arrange and pay for accommodation and subsistence for up to two auditors
- You share any relevant documents or information
During
- Up to two auditors visit for the agreed time and look at the whole hotel operation
- We gather notes, photographs, and videos, speak with you and any staff, and review any documentation not already provided.
After
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You arrange full payment on the final day of the audit
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We provide verbal feedback on the final day, highlighting key observations and immediate priorities
- We deliver a comprehensive written report within two weeks, with detailed recommendations to ensure that the standard set is being met
- We provide a tailored hotel audit checklist for each department.
- You will have two months of access to our team for follow-up questions by email or telephone relating to the Pre-Opening Audit outcomes.
Growth Audit
Your business is thriving and you are highly rated on booking platforms. So why bother with an audit?
Because strong performance today doesn't guarantee it for tomorrow - or that you're operating at your full potential. Good reviews can easily mask operational weaknesses which, if left unchecked, can develop into costly issues that impact performance, guest satisfaction, and future growth.
This maintenance audit ensures that you continue to flourish and provides clear direction for your next steps. It may be conducted across the entire hotel or focused on a specific area, such as the kitchens, front office, or Food & Beverage department.
A Growth Audit is for established businesses (2 years+) who want to:
- analyse how all aspects of the organisation are working together, and address the root cause of any problems
- identify where standards may be slipping, your team is under strain, or growth is being held back
- maintain consistent standards as teams grow and change, reducing reliance on constant retraining and firefighting
- save time and increase profitability by developing more efficient systems
- identify opportunities for growth, for example moving from buffet to silver service, offering a turn down service or by expanding the physical property
What does a Growth Audit involve?
Before
- You get in touch by email so we can discuss your operation and how this audit will best support you
- We prepare a clear, tailored proposal setting out the audit activities, timings, and costs
- You confirm you’re happy to proceed and return the signed contract
- You arrange payment of the non-refundable deposit
- We work with you to agree audit dates.
- You arrange and pay for accommodation and subsistence for up to two auditors
- You share any relevant documents or information
During
- Up to two auditors visit for the agreed time and assess the full hotel operation to identify areas for improvement and growth.
- We gather notes, photographs, and videos, speak with you and staff at all levels in all departments, and review any documentation not already provided.
After
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You arrange full payment on the final day of the audit
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We provide verbal feedback on the final day, highlighting key observations and immediate priorities
- We deliver a comprehensive written report within two weeks, with detailed recommendations for actions to take
- You will have two months of access to our team for follow-up questions by email or telephone relating to the Growth Audit outcomes.
Health & Safety Audit
In a busy environment, it’s easy for standards to slip as teams change and daily pressures take over. An expert, independent Health & Safety audit provides a clear, objective view of how policies and procedures are being applied in practice across the hotel.
The audit identifies gaps between documented systems and day-to-day operations, helping you address risks before they lead to incidents, claims, enforcement action, or reputational damage.
A Health & Safety audit is for businesses at all stages of development who want to:
- have a clear, practical view of how Health & Safety policies and procedures are actually being implemented in day-to-day operations
- Identify specific gaps between documented procedures and actual working practices, allowing issues to be addressed before they escalate or attract external scrutiny.
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reduce the risk of accidents, injuries, and liability
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maintain compliance with Health & Safety legislation through structured oversight, rather than reacting under pressure to inspections or incidents
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provide staff with clearer guidance, safer systems of work, and greater confidence in their working environment.
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protect guest safety and trust, and your business reputation
What does a Health & Safety audit involve?
Before
- You get in touch by email so we can discuss your operation and how this audit will best support you
- We prepare a clear, tailored proposal setting out the audit activities, timings, and costs
- You confirm you’re happy to proceed and return the signed contract
- You arrange payment of the non-refundable deposit
- You arrange and pay for accommodation and subsistence for up to two auditors
- You share any relevant documents or information
During
- Up to two auditors visit for the agreed time and conduct an in-depth evaluation of your Health & Safety systems
- We gather notes, photographs, and videos, speak with you and staff at all levels in all departments, and review any documentation not already provided.
After
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You arrange full payment on the final day of the audit
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We provide verbal feedback on the final day, highlighting key observations and immediate priorities
- We deliver a comprehensive written report within two weeks, making recommendations to address Health & Safety issues and improve systems, to ensure compliance with national guidelines
- We provide structured checklists and signpost relevant qualifications where appropriate
- You will have two months of access to our team for follow-up questions by email or telephone relating to the Health & Safety Audit outcomes.
Brand Standard Audit
When things get busy and teams change, it’s easy for the details that define your brand to soften or slip - even with the best intentions. A Brand Standards Audit helps protect the character and personality of your hotel as it operates day to day.
This audit takes an objective look at how your standards show up in real life, from service style to presentation and guest interactions. It helps bring everyone back onto the same page, so the experience feels deliberate, consistent, and true to what your brand set out to be.
This audit is for businesses who want to:
- ensure guests experience the same level of quality and care during every visit
- keep their brand identity clear as staff and managers change
- turn written standards into everyday habits that teams understand and follow
- strengthen customer recognition, trust and loyalty, and drive excellent reviews and word-of-mouth recommendations.
Before
- You get in touch by email so we can discuss your operation and how this audit will best support you
- We prepare a clear, tailored proposal setting out the audit activities, timings, and costs
- You confirm you’re happy to proceed and return the signed contract
- You arrange payment of the non-refundable deposit
- You arrange and pay for accommodation and subsistence for up to two auditors
- You share any relevant documents or information
During
- Up to two auditors visit for agreed time and hold a full-staff meeting to gain insights into staff understanding of every aspect of the hotel's brand
- We hold a structured discussion with management to explore their perspective on the brand’s positioning, values, and placement within the market.
- We gather notes, photographs, and videos, speak with you and staff at all levels in all departments, and review any documentation not already provided.
After
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You arrange full payment on the final day of the audit
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We provide verbal feedback on the final day, highlighting key observations and immediate priorities
- We deliver a comprehensive written report which highlights areas where brand standards are not being fully met, with clear recommendations for corrective action
- We provide structured checklists to ensure that the brand is being promoted consistently across every aspect of operations
- You will have two months of access to our team for follow-up questions by email or telephone relating to the Brand Standard Audit outcomes
Environmental Audit
In busy operations, habits can form quickly and both costs and environmental impact can easily creep up without anyone noticing.
An Environmental Audit takes a practical, realistic look at how your hotel uses energy, water, and materials on a day-to-day basis, identifying inefficiencies and highlighting where small, achievable changes can deliver meaningful cost savings and environmental benefits.
This audit is for businesses who want to…
- achieve lower utility bills and fewer cost surprises
- reduce waste and improve efficiency without compromising guest comfort or service quality
- make informed decisions about investments and upgrades
- run a business that's well prepared for future regulations and rising costs
- attract guests who value sustainability and responsible operations
Before
- You get in touch by email so we can discuss your operation and how this audit will best support you
- We prepare a clear, tailored proposal setting out the audit activities, timings, and costs
- You confirm you’re happy to proceed and return the signed contract
- You arrange payment of the non-refundable deposit
- You arrange and pay for accommodation and subsistence for up to two auditors
- You share any relevant documents or information
During
- Up to two auditors visit for the agreed period to review how the hotel’s operations impact the environment, including energy use, water consumption, and waste management.
- We gather notes, photographs, and videos, speak with you and staff at all levels in all departments, and review any documentation not already provided.
After
- Full payment made on the final day of the audit
- Verbal feedback given on the final day of the audit
- We deliver a comprehensive written report within two weeks, detailing practical recommendations to reduce environmental impact across all departments
- We provide structured checklists for replacing long-standing products and practices with more environmentally sustainable alternatives.
- You will have two months of access to our team for follow-up questions by email or telephone relating to the Environmental Audit outcomes
